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Shipping Information

  • We offer free standard shipping on all orders over $150
  • Just $10 delivery for all orders until $150
  • We use Australia Post for all regular sized items.
  • All over-sized items orders will be delivered by couriers and will most likely need a signature on delivery.
  • We dispatch M – F and all orders will be shipped with 1 – 2 days.
  • Orders leaving our warehouse in Jindabyne usually take 2 – 3 days to Australia’s east coast and 5 – 10 days to SA or WA
  • To get the best gear for you, we may send from different warehouse, so your order may arrive in separate parcels
  • We do not ship to international destinations

 

    Returns

    • We are committed to customer satisfaction. If you are not satisfied with your purchase we offer a 30 day return window from date of purchase.
    • 14 days from date of delivery we offer a refund or exchange
    • 30 days from date of purchase we offer an exchange or store credit valid for 12 months.
    • The customer must provide a copy of the receipt received with the goods.
    • No returns will be accepted after 30 days from date of purchase.
    • All returns or exchanges, the customer to pay return shipping charges unless the item is faulty or damaged.
    • All returns must be in original condition with tags attached.

     

      Exchanges

      • We want you to be 100% happy with your purchase! 
      • We are happy to hold items for 1 week from receiving the email.
      • Please email us with the item you are wanting to exchange and let us know the item you would like to exchange for. We can hold it until we receive your original item.
      • Items must be in original condition with tags attached.
      • Please send your returns or exchanges to:

       

        Contact Us

        Mountainwatch Store

        4/13 Kalkite St, Jindabyne NSW 2627

        02 6456 1904

         

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